OfficeChairsUSA.com offers a hassle free 45 Day Return Program outlined as follows. If you receive an item that you are not happy with and did not meet your expectations please call us at 888-355-4999 or email us at firstname.lastname@example.org so we can assist you in the return process. All returns must be sent to our main office and showroom at 524 Park Avenue in Portsmouth, RI 02871 and not to the factory or distribution hub from which they were sent. Upon acceptance of your return request our staff will issue you a return authorization number that needs to be clearly affixed to the return label or carton with the exact return address location. Always call us to make these arrangements so we can answer all of your questions.
Products need to be returned in new condition in the original factory packaging with fillers intact. Upon inspection we will issue you a refund less the cost of the original outbound freight that we paid to get the product to you. You are responsible for getting the product(s) back to our warehouse or at your expense. If you have questions about what we may deduct for the outbound freight we can give you an estimate when you make the initial return request.
You may select from UPS, FedEx Ground or USPS to send smaller chairs back to us should the need arise. On fully assembled high end executive chairs that do not meet the dimensional or weight standards of smaller chairs and cannot be sent by UPS or FedEx be sure to call us so we can point you in the right direction and point out your options.
If your item arrives defective call us right away so that we can help you. Most often a defective chair can be fixed by a simple part replacement. This is much easier than doing an entire exchange. If the item cannot be made 100% perfect with a simple part we will send you a new one.
Special order chairs cannot be returned. Special order products are typically those that do not ship within 10 days and are configured with special fabrics and or options. These items include Lesro reception seating which tends to be very custom. If you have any questions about what is special and what is not please call us at 888-355-4999.
We are also unable to accept returns on chair mats and ergonomic products such as footrests and keyboards. Each chair mat page has a handy mat selector guide so that you can pick the correct mat for your application. If you have any questions please call us at 888-355-4999.
Returns that exceed 6 pieces will be subject to a 25% re-stock fee as well as the freight costs. If you are buying a large lot of chairs consider a sample first to test. Large furniture items such as desks, height adjustable tables, files and tables may not be returned due to the complexities of re-boxing and associated shipping costs.